Frequently Asked Questions and Answers

  1. What is the Rogers PrePaid In-Car Wi-Fi Hotspot service?

    The Rogers PrePaid In-Car Wi-Fi Hotspot service provided by Rogers offers you a variety of prepaid data plans that provide you with highspeed broadband Internet access in your vehicle.

  2. How many devices can I connect to the Service?

    You can connect up to 8 Wi-Fi capable digital devices (such as smartphones, tablets and laptops) to the Service.

  3. Where can I use the Service?

    Subject to Plan descriptions, the Service can be used anywhere in Canada where the Rogers network has wireless service coverage and in the case of certain Plans, in the United States.

  4. Can I roam while using the Service?

    Subject to Plan description, roaming may be available in the United States.

  5. Where can I find information about Rogers wireless service coverage?

    For information on our service coverage area, including our complete service coverage maps, please visit rogers.com/coverage.

  6. Will my Plan automatically renew?

    In accordance with Plan descriptions, Recurring Data Plan automatically renew each month in advance of usage on your Activation Date. Your Activation Date is the day of the month that you initially activated Services. However, if you activate on the 29th, 30th or 31st of a month, then your Activation Date will be the 28th day of each subsequent month. One-time Data Plans will not automatically renew.

  7. How can I cancel my Services and when does cancellation take effect?

    You may cancel your Service and any corresponding Agreement at any time by contacting us in any of the ways set out below. Cancellation takes effect on the day that Rogers receives notice of the cancellation, or a future date specified in that notice (if applicable). When you cancel your Services, we will not refund any unused balance in your account.

  8. Where can I find information about the Wireless Code?

    For information on the Canadian Radio-television and Telecommunications Commission (CRTC)'s Wireless Code, please visit the CRTC website at crtc.gc.ca/wirelesscode.

  9. How can I contact Rogers and the CCTS?

    To contact Rogers regarding your wireless service, please visit us at rogers.com/contact to get connected to the appropriate department. If you have a concern that is not resolved to your satisfaction, then we invite you to share your concern in detail by submitting it to us at rogers.com/concern. We value your time and we will typically respond within one business day. Finally, you can also write to the Commission for Complaints for Telecom-television Services (CCTS) at www.ccts-cprst.ca, or call them at 1 888 221-1687.